What to do if you Cannot Start FirePoint
You may have a bad short-cut. Check the Properties of your desktop short-cut by right-clicking on its icon. If you have moved your FirePoint folder your short-cut may not have the correct path to the FirePoint executable. Try starting the FirePoint executable by double-clicking on it directly.
If you are running FirePoint server make sure the FirePoint server has not been shut down. Remember, never backup FirePoint server with 3rd-party backup problems. Backing-up FirePoint server while it is running can cause the application to quit on the server and fail to start when entering from a FirePoint client.
All Windows users must have full read-write privileges within the FirePoint application folder and all subfolders. Try logging-on to FirePoint as the Windows System administrator. If FirePoint works for you as Windows Administrator, but does not work with other Windows log-ons, then you probably have a Windows permissions issue. Remember, if you are using the Server version of FirePoint all users must have read-write privileges to the FirePoint folder on your FirePoint server PC.
Infrequently, one or two Windows log-on user names may experience a problem accessing FirePoint. If you can operate FirePoint with most Windows log-on's but experience a problem with one or two Window log-on's only you should suspect a corrupt user profile. In Windows delete and reenter the user profile that has a problem accessing FirePoint.
If you have not used 4D Tools within the past 4-months try running 4D Tools Compact. Instructions for running 4D Tools are available on the FirePoint web site:
www.firepoint.com
Go to the Support page
Go to the FAQ
Make sure the drive partition hosting the FirePoint data file has sufficient drive space available.
Firehouses are great sources of computer viruses. Make sure you have virus protection software installed to monitor each disk that is inserted into the disk drive. If you think FirePoint has been infected by a virus go through the regular upgrade procedure to replace your FirePoint structure files.
If your PC begins to loose critical files, it may be a symptom your hard drive is about to fail. Make backups as soon as possible.